Contact
Dawes Farm, Bognor Road,
Warnham, Horsham,
Sussex RH12 3SH
Tel: 01306 628222
Fax: 01306 628379
office@equinevetpractice.co.uk
info@equinevetpractice.co.uk
Bookings and Fees
Booking an Appointment
Office hours: 8am – 5pm, Monday to Friday.
Please always ring the office to make an appointment. We try to be as flexible as possible. If you wish to request a specific vet or morning/lunchtime/afternoon we will try to accommodate you (please try to give us a few days notice in this case). We only make specific timed appointments in advance if a third party is involved, e.g. a farrier, physiotherapist etc. On the morning of your appointment please ring the office 8-9am and we will give you a time window for the visit, usually one hour, – also the vets are always happy to give you a ring when they are on their way. Outside office hours please always ring the surgery – the number of the vet on call will be on the answer phone.
Basic Fee Structure – excluding VAT
| Visit fees: | £ 20 - £ 40, according to distance from practice (shared between owners of horses seen). |
| Initial Consultation Fee: | £ 29.50 Consultation/examination fee thereafter, charge according to time: (£ 10.00 - £ 29.50) |
| Teeth rasping (routine): | £ 32.50 |
| Flu + tetanus vaccination: | £ 29.50 |
| Saturday morning (pre-arranged call): | Normal visit + £ 12 |
| Out of hours calls: | Normal visit + £ 33 |
| Pharmacy and Supplies: | List available, “Top Ten” on display. |
Paying the vet promptly
We try to do our best for our patients and clients. We consider that we provide a prompt, reliable service with 24-hour emergency rapid attendance and excellent customer care. In return we appreciate prompt payment. We send out accounts at the end of every month. Each invoice is checked, but if you have a query, just call. We do not have a “prompt payment discount”, our experience is that it can lead to confusion (e.g. crossing in the post and insured cases). Instead we charge fairly and appropriately. We appreciate that the odd invoice is lost or forgotten, or that you have been away. We send reminders the following month. However, if you have not paid by then or you have not “got round” to getting an insurance claim form to us, we will ring you up; and start charging you interest; and become wary of providing anything but emergency work. So, if you are dissatisfied with the service we provide, please do not hesitate in letting us know – so we can address the problem and improve our service. Otherwise, please pay promptly.